Conference Services and Sales | YMCA of Simcoe/Muskoka
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DATE: October 29, 2015
JOB TITLE: Conference Services and Sales
LOCATION: YMCA of Simcoe/Muskoka- Geneva Park
DEPARTMENT: Conference Services
PLACEMENT: Full-Time, Permanent

The YMCA of Simcoe/Muskoka currently serves over 125,000 people in Simcoe County and the Districts of Muskoka and Parry Sound in Central Ontario. The YMCA is one of the largest charities within our service area, providing over $1.1 million annually of support and access to our programs and services.

With a staff complement of 1200+ full and part-time staff, combined with over 1,000 volunteers and donors, and an operating budget of $39 million, the YMCA of Simcoe/Muskoka serves over 30,000 annual members and participants through its eight membership centres in Barrie, Collingwood, Gravenhurst, Innisfil, Midland, Orillia, Parry Sound, and Wasaga Beach; 3,000 Child Care families across a number of communities; registers 4,000 day campers in addition to 800 overnight campers at YMCA Camp Kitchikewana on Beausoleil Island; over 15,000 people through leadership development, outdoor education and family programs at YMCA Geneva Park; and counsels over 20,000 people in several community development programs.

As our Mission Statement affirms, “My Y is dedicated to the growth of all persons in spirit, mind and body, and to their sense of belonging to each other and the global community.” Our Vision for the future is “My Y inspires people to reach their full potential.”

Supports the General Manager in the day to day operations of the administration and customer service area. Receive respond and delegate requests from conference group organizers for the use of YMCA Geneva Park’s facilities and services. Co-ordinates the contributions of all YMCA Geneva Park departments in meeting guest needs.

• Demonstrate strong support and commitment to the mission and core values of the YMCA of Simcoe/Muskoka and the YMCA in Canada.
• Demonstrate strong support and commitment to serving the membership, facility users and all program participants of the YMCA of Simcoe/Muskoka.
• Post-Secondary Education
• Minimum 5 years’ experience in Conference Services
• Strong organizational and interpersonal skills
• Strong communication skills (written and spoken)
• Experience with Hotel/Conference systems
• Qualified with basic word processing and excel spread sheets
• Proven Customer Service Experience
• Clear Criminal Reference Check
• First Aid and CPR Certification

• Build relationships and promote sales with existing clients
• Identify and solicit potential clients; builds and maintains strong relationships with these clients.
• Provide clients with presentations on the benefits of Geneva Park
• Provide prospects and clients with Cost Estimates
• Provide required information to Manager to prepare a contract
• Consult with clients after sale or signed contracts to resolve problems and to provide ongoing support
• Prepare correct, clear & detailed agenda’s and memos to communicate with other departments of the needs of the arriving groups.
• Follow up with the onsite groups, with the purpose of securing a future booking.
• Conducting site tours and planning tours when required.
• Research, recommend & implement a program of prospecting clients and sales generation for non-profit, association, government and small business.
• With the Manager and General Manager, create a Marketing Plan with methods of measuring results.
• Negotiating rates within the context of achieving sales goals and budget.
• Maintain a data base/tracking system for ongoing retention and sales.
• Keeping up to date with trends and activity in the industry.
• Available days, evenings and weekends with flexible hours based on client needs.
• Clear Police Reference Check and Vulnerable Sector Screening
• Mandated training (including AODA, Workplace Violence & Harassment, Health & Safety Awareness, Child Protection, etc.) is required before or shortly after commencement of work

Qualified candidates who wish to be considered are invited to send a resume and cover letter to:

Alicia Noble
Manager, Conference Services & Sales
YMCA of Simcoe/Muskoka – Geneva Park
Fax: 705.325.9633

Applications will remain open until November 15, 2015

We wish to express our appreciation to all applicants for their interest in this position; however only candidates selected for an interview will be contacted.

Please be advised that all offers of employment are contingent upon the successful completion of a Police Records Check and Vulnerable Sector Screening.

The YMCA of Simcoe/Muskoka is committed to fair and accessible employment practices. Our goal is a diverse, inclusive workforce that reflects the communities we serve. Individuals needing employment accommodation in the hiring process or job postings in an alternative format may contact the Human Resources department.