Job Posting - Membership Services, Part Time | YMCA of Simcoe/Muskoka
image description

JOB TITLE:
Membership Services, Part Time
Gravenhurst YMCA
YMCA of Simcoe/Muskoka
Gravenhurst, ON

PLACEMENT: September 2011

SITUATION:
The YMCA of Simcoe/Muskoka can trace back its roots more than 100 years. Currently, the YMCA of Simcoe/Muskoka serves over 60,000 people in Simcoe County and District of Muskoka and Parry Sound in Central Ontario.

With a staff complement in excess of 700 full and part-time people, combined with more than 3,000 volunteers and donors, and an operating budget of $24 million, the YMCA of Simcoe/Muskoka serves over 19,000 annual members and participants through its seven centres in Barrie, Collingwood, Innisfil, Midland, Orillia, Parry Sound and Wasaga Beach.

The YMCA of Simcoe/Muskoka has 56 licensed YMCA Child Care Centres providing services to greater than 3,000 families, making it the largest Child Care provider in the region. Over 45,000 day campers and 800 residence campers register in our summer programs. More than 15,000 people are served through leadership development, outdoor education and family programs at YMCA Geneva Park, and staff counsels over 20,000 people in several employment centres and programs across our region, including Huntsville and Parry Sound. Newcomers to our area receive guidance in settling into their new life in Canada, through our YMCA Newcomer Services program.

Our YMCA of Simcoe/Muskoka works hard to ensure children and families have the tools, the knowledge and the services to remain healthy and safe. The YMCA promotes positive health messages and opportunities for children and their families to live healthy and active lifestyles.

As our Mission Statement affirms, “The YMCA is a charity that excels in strengthening our communities by providing opportunities for all to grow in Spirit, Mind and Body.” Our Vision is to be recognized as the community leader in lifelong health and personal growth.

NATURE AND SCOPE:
Reporting to the Supervisor Membership Sales & Service, the ideal applicant for this position is a dynamic, innovative individual who will work within the purpose and philosophy of the YMCA of Simcoe Muskoka. We are seeking a friendly, customer service minded individual who will work to provide the highest quality of customer service to our members at all times.

RESPONSIBILITIES:
• To provide assistance and information to each member, participant, and potential member
• To promote membership sales and services in a positive and professional manner
• To consistently respond to member/participant concerns in a positive and supportive manner
• To be responsible for the security of cash and to balance cash receipts and floats
• To complete sales transactions with new and renewing members and program participants
• To work efficiently and proactively with all departments to ensure excellent communication regarding all programs and services
• To support and work as part of a staff/volunteer team to ensure excellent customer service

QUALIFICATIONS:
• Minimum 2 years experience in the Sales/Service industry
• Strong computer knowledge
• Strong communication, problem solving, customer focus and team work skills
• Current Criminal Record Check
• Standard First Aid/CPR C Certification

COMPETENCIES:
In addition to bringing a commitment to YMCA vision and values, and an orientation to service, the candidate should possess the following competencies:

Communication: Communicates in a thorough, clear and timely manner and supports information sharing and goal achievement across the Association.

Flexibility and Adaptability: Able to work quickly and efficiently despite ambiguity, adjusts to customer’s needs, responds to unforeseen opportunities and issues with confidence, integrates new information as it becomes available.

Problem Solving: Proactively identifies issues, gathers relevant information, processes possible solutions, selects appropriate response and implements them.

Commitment to Organization Vision and Values: Demonstrates and promotes a personal understanding of and appreciation for the mission, vision and strategic outcomes and values of the YMCA.

Teamwork: Ability to work effectively with others to achieve optimal collective results.

Service Orientation: Deliberately identifies and creates opportunities to enhance each and every person’s YMCA experience.

 

If you are interested in this position, please send your letter of application and resume by October 2, 2011 to: 

Tara Gregor
General Manager
Gravenhurst YMCA
Fax: 705-792-7874
Email: tara_gregor@ymca.ca