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Client Access & Engagement Coordinator

De Novo Treatment Center

Position:                   Access and Engagement Coordinator

Hours of Work:       Permanent Full-Time 40 hours weekly;    primarily days with on-call functions

Rate of Pay:             $64,000 – $68,000 annually, plus benefits and RRSP

Benefits/RRSP:       Yes/Yes

Date Posted:            September 23, 2022

At De Novo Treatment Centre, we offer a rewarding and supportive work environment that will help enhance your “helping” career. We are seeking an individual who has experience and skills working in the helping field of addiction and mental health who shares the common goal of making a difference.

De Novo Treatment Centre’s Values:

Compassion, Diversity, Excellence, Integrity, Teamwork, Continuous Learning.

De Novo Treatment Centre is an accredited (CCA) substance abuse treatment service for the members and employer associations within the unionized Construction Industry. This service extends to their family members. We seek to provide hope, strength and tools for our clients in need of a New Beginning, to help them move forward on their journey in recovery.

The purpose of this position is to assist the Program Manager/Executive Director in the effective operation of De Novo Treatment Centre. This position ensures the quality, consistency and appropriate delivery of designated services within the Centre. The Access and Engagement Coordinator will assist the management team in their designated services as it relates to admission/discharge, aftercare, family related supports and other areas as required.


  • Aid in client activities and functions of day-to-day program operations with a strong focus on admissions, aftercare and family programs.
  • Work in collaboration with the management team members and oversee the effective delivery of services designated by this position.
  • Execute quality assurance measures and practices to ensure agency goals are met.
  • Provide clinical supervision, skills training, and support to employees where lead responsibility for clinical function exists.
  • Lead group sessions as it relates to scope of practice, level of competency, and agency requirements.
  • Monitor client behaviours and interactions while on shift, documenting and reporting observations and interactions in a timely and accurate manner.
  • Communicate in an empathetic, compassionate, sensitive, and skilled manner with clients and colleagues.
  • Participate in regular interdisciplinary team meetings when necessary.
  • Engage in quality improvement, evaluation, and program development activities.
  • Participate in team building and skills development as needed.
  • Formal education/experience working in Addiction/Mental Health required.
  • Available to work weekdays, weekends, evenings, overnights and holidays if required.
  • Report to Clinical Managers as required.
  • The Access and Engagement Coordinator is designated as a “supervisor” under the Occupational Health & Safety Act and must participate in Health and Safety functions as required.
  • Problem solving, decision making and critical thinking skills.
  • Ability to use and learn new technology (computers, software programs, phones, printers, scanner, alarm, and security systems).


  1. Degree/Diploma in Human Services, Addictions, or related field.
  2. Must have a minimum of two year’s experience in mental health/addiction settings.
  1. Demonstrated human resource skills necessary to provide effective leadership to a team of employees.
  2. Considerable knowledge of addiction and issues related to addiction/concurrent disorder, including impact upon personality, living, learning, and working.
  3. Considerable knowledge of the principles and practices of the agency’s functions/programs.
  4. The ability to provide effective clinical guidance through consultation, documentation, modeling, and demonstration to employees.
  5. Strong analytical and problem-solving skills to identify and resolve complex service/operational issues and to inform others on the handling of these matters; employing mediation and conflict resolution skills as required.
  1. Must have excellent organization skills, flexibility, and time management skills.
  2. Must possess excellent verbal and written communication skills and strong computer knowledge and skills.
  1. A valid Ontario driver’s license in good standing/insurability with the agency policy. It is the employee’s responsibility to ensure that the vehicle is safe and reliable to operate.
  2. Ability to work within a team environment following De Novo’s treatment philosophy.
  3. Current CPR, First Aid/AED. Participation in required trainings provided by De Novo Treatment Centre. (WHMIS, CPI, etc.).
  4. Vulnerable Sector Police Check required.


  • Dental care
  • Extended health benefits
  • RRSP’s
  • Counselling services
  • Wellness program
  • Meal program
  • Free onsite parking
  • Training/education


Please note that we are a scent-free organization.

Application Deadline: Posted until filled.

Submit to:      Aaron Sinclair, Executive Director

Kelly Marshall, Executive Assistant,

To apply for this job email your details to

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