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Customer Relations Representative

Novanni Stainless Inc.

Position Description:
BASIC FUNCTION: Responsible for the prompt and efficient editing and processing of customer orders and
inquiries, communicating prices, corresponding with customers and representatives, expediting deliveries.
This position requires knowledge of the Full Range of company products and the exercise of considerable
judgment and independent action.

RESPONSIBILITIES AND DELIVERABLES:
1.Analyses, edits and enters orders coming in via telephone, fax email or mail for accuracy and
completeness, checking such variables as model numbers, price discount and availability.
2.Receives and responds to inquiries from customers, sales agents or others regarding the full product
range.
3.Communicates prices and terms of sales to agents and customers according to price lists, sales
programs and customer categories.
4.Fills requests for literature made by customers or sales agents.
5.Uses the computerized system to determine availability of product in response to inquiries from
customers or sales agents.
6.Interprets and answers questions and handles matters concerning warranties, return goods authorization
and freight.
7.Confers with manufacturing and warehouse regarding delivery of products and component parts.
8.Excellent time management and prioritizing skills.

EDUCATIONAL / EXPERIENCE REQUIREMENTS:
College diploma or minimum 3 years customer service representative experience.

SPECIAL QUALITY/APTITUDE:
1.Strong Communication Skills (written, oral, electronic)
2.Prefer bilingual – French (written & oral)
3.Well developed interpersonal skills and ability to interact at all levels and functions
4.Professional demeanor

5.Strong Computer Skills (Outlook, Word, Excel, Inventory Management System)
6.Knowledge of Electronic Data Interchange (EDI) and Auto Cad would be beneficial

Start Date: ASAP
Job Status: Full Time
Hours: 40
Salary: $17-$19 per hour

How to Apply:
Submit Cover Letter and Resume – email

ATTENTION JOB SEEKERS • The job description presented in this posting is solely that of the employer. The YMCA Employment Service is not responsible for the accuracy, reliability or currency of this information and does not accept any liability for the conduct and/or practices of employer.

To apply for this job email your details to dennine.scott@novanni.ca

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