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Customer Service Representative


At the LCBO, we always have the right spirit! Do you?

NOTE: Candidates are only required to apply for one position for cities/towns with multiple locations and job postings.

We have an immediate need to hire great people with an engaging personality, who are passionate about delivering an extraordinary customer experience, for each of our retail locations throughout the province of Ontario.

We are looking for Seasonal Customer Service Representatives to work between May 2nd and September 5th (Labour Day). With your outgoing personality and excellent customer service, together we will build a lasting impression that our customers will take with them … along with their purchase.
If this resonates, then we would love to have you join our team! As an LCBO CSR, you’ll have a chance to inspire others, reach your full potential and share your knowledge with our customers. Learn more about wine, beer, ciders, and spirits than you ever imagined as you get paid for up to 12 hours of online training, including product knowledge essentials.

About the Role:
Serve customers using our POS/Cash system, promptly, courteously, and responsibly, ensuring an outstanding customer experience
Ask for donations as part of our Spirit of Sustainability campaign
Participate in the Customer Experience and Postal Code Survey campaigns
Receive inventory, replenish stock, face-up products on shelves and ensure our store is clean, organized, and safe for all (clean up spills and broken bottles)
Perform job duties that occasionally involve repeatedly lifting cases varying in size and weight (up to 60 lbs./27 kg), while standing continuously

About You:
Phenomenal interpersonal and engagement skills
Must be eligible to work in Canada (valid SIN, Student or Work Permit)
Minimum of 18 years of age
Full COVID-19 vaccination is a required condition of employment (first and second dose)
Bilingualism (English and French) is a bonus

Required Availability
Friday (5:00 p.m. – Close)
Saturday and Sunday (available all day for a 4 – 8-hour shift)
Long Weekends
Victoria Day (May 20 – 23)
Canada Day (June 30 – July 3)
Civic Holiday (July 29 – August 2)
Labour Day (September 1 – September 4)

Additional Availability
Additional work is available during the week (Monday – Thursday) based on each store’s operational

Schedules are posted two weeks in advance and on occasion, shifts are available on short notice

Why Join the LCBO?
Online learning to support your interests and growth
Future employment opportunities for eligible employees
Employee Family and Assistance Program (LifeWorks)
Discounted services, products, and tickets to sporting and entertainment events (WorkPerks)
You’ll feel good knowing your work is helping make a difference in communities across Ontario
There is a world of opportunities at the LCBO…
We foster an environment of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.

We appreciate your curiosity about this employment opportunity. Only those applicants under consideration will be contacted.

Apply email:

The LCBO is an equal opportunity employer and is committed to providing employment accommodation in
accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

To apply for this job please visit

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