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CUSTOMER SERVICE – STORE CLERK – SEASONAL F/T POSITION

Maple Leaf Marinas

Position Description:

As the go to, front line staff member the Store Clerk has a great impact on our relationship with our
customer base. They are a main contact for existing customers and for potential new customers coming
through our store and office. The ideal addition to our team must be customer oriented and possess strong
interpersonal skills.

This position has the following responsibilities:

Chandlery:
•Provide excellent Customer Service
•Assist customers in marina store with product
•Chandlery Sales (POS)
•Receiving customer payments
•Balancing cash register POS
•Maintenance of marine store, stocking shelves, inventory, cleaning of product, setting up displays, etc.

Dockage:
•Transient Dockage Assignments
•Develop knowledge of the marina layout and rental operations
•Develop knowledge to assist with seasonal dockage rental

General:
•Assisting with answering telephones
•Maintenance of customer files and records
•Regular office duties
•Assist with special event coordination
•Other duties as assigned by the General Manager

Job Requirements:
•Valid driver’s license
•Excellent computer skills – Microsoft Office
•Friendly & professional telephone manner
•Sales experience – thrives in a social retail environment
•Knowledge of Georgian Bay and the boating lifestyle

Competencies:
To become an integral part of our marina team and perform their job successfully, an individual should
demonstrate the following competencies:

Customer Service –Responds promptly to customer needs; Responds to requests for service and
assistance; Meets commitments.

Interpersonal Skills –Maintains confidentiality; Listens to others without interrupting; Remains open to others’
ideas and tries new things.

Oral Communication – Speaks clearly and persuasively in positive or negative situations; Responds well to
questions;

Written Communication – Writes clearly and informatively; Edits work for spelling and grammar;
Presents numerical data effectively; Able to read and interpret written information.

Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others views;
Gives and welcomes feedback; Supports everyone’s effort to succeed and offers help as required.

Quality –Demonstrates accuracy and thoroughness. Monitors own work quality.

Ethics – Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity
and ethically, Upholds organizational values.

Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently;

Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with
respect and consideration regardless of their status or position; Accepts responsibility for own actions.

Adaptability – Adapts to changes in work environment; Changes approach or method to best fit the situation.
Able to deal with frequent change, delays or unexpected events.

Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered
when absent.

Dependability – Follows instructions, responds to management direction; Commits to extra hours of work
when necessary to reach goals; Completes tasks on time.

Please email resume to Aruta@mlmarinas.com – please include “CSR/Store Clerk” in Subject line.

How to Apply: Submit Cover Letter and Resume – email
Company: Maple Leaf Marinas Wye Heritage Marina
Contact: Alena Ruta
Email: Aruta@mlmarinas.com

ATTENTION JOB SEEKERS • The job description presented in this posting is solely that of the employer. The YMCA
Employment Service is not responsible for the accuracy, reliability or currency of this information and does not accept
any liability for the conduct and/or practices of employer.

To apply for this job email your details to Aruta@mlmarinas.com

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