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General Manager – Marina

Pride Marine Group Ltd.

General Manager – Marina

Pride Marine Group Ltd.

Parry Sound, ON

$70,000–$90,000 a year – Full-time, Permanent

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Job details

Salary

$70,000–$90,000 a year

Job type

Full-time

Permanent

Qualifications

  • Secondary School (Preferred)

Full Job Description

For over 30 years family owned and operated, Pride Marine Group has been creating personalized watercraft experiences. We don’t just sell boats—we help bring customer’s visions for a life well lived to reality by connecting them to the vessel that will take them where they want to go.

We are currently looking for Location Managers to work out of our Pride Marine Group Bracebridge, Rosseau and Orillia locations. Our Ideal Candidate is a self-starter who is driven to succeed.

Perks of this role include full benefits, annual bonus eligibility and a demo boat at each location for shared use by the employees.

What You Bring to the Role

  • Commitment to personal development
  • Ability to lead and motivate a team
  • Intermediate computer and math skills
  • Excellent communication skills, both written and verbal
  • Ability to represent the company in a positive and professional manner at all times

What You’ll Do

  • Identify and promote new products and services to customers
  • Achieve budget and efficiency targets within established time frames
  • Achieve Customer Satisfaction Index (CSI) target
  • Build and maintain an effective team of customer service representatives, yard crewmembers and technicians
  • Lead, coach, and motivate the team to achieve customer service goals at the department level
  • Model and champion the company’s dedication to providing excellent customer service
  • Set expectations for each member of the service team and ensure team members meet expectations
  • Address customer complaints and concerns that have been escalated in a timely and professional manner
  • Maintain high levels of customer satisfaction and client retention levels
  • Maintains excellent Health & Safety standards and ensures compliance with company policies and procedures
  • Motivates and supports the service team and always leads by example
  • Schedules and checks status of work orders
  • Manages daily service and delivery schedules
  • Monitors Technicians and delivery staff to ensure internal and external delivery dates are met
  • Monitors and responds to service related e-mails and telephone inquiries
  • Works closely with the Customer Service Representative to ensure high demand inventory ( batteries etc.) is maintained at and appropriate level to deliver service commitments
  • All other duties as assigned

What We’d Like From You

  • 3-5 years of Customer Service experience in the marine or automotive industry considered an asset
  • 3-5 years Management experience
  • Pleasure Craft Operator Card
  • Able to work irregular hours during peak periods including weekends
  • Able to work in variable work environments and conditions, both indoors and outdoors

Pride Marine Group is an equal opportunity employer committed to providing equal opportunities in all aspects of employment. Accommodations are available upon request through our Human Resources Department for candidates taking part in all aspects of the recruitment process.

We thank you for your interest in Pride Marine Group, however only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Salary: $70,000.00-$90,000.00 per year

Additional pay:

  • Bonus pay

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Store discount
  • Vision care

Schedule:

  • 10 hour shift
  • 8 hour shift

Application question(s):

  • Will you be able to reliably commute or relocate to one of our locations in Bracebridge, Rosseau or Orillia, ON for this position?

Education:

  • Secondary School (preferred)

Experience:

  • Management: 3 years (preferred)
  • Marine or Automotive: 3 years (preferred)
  • Customer Service: 3 years (preferred)

Expected start date: 2022-08-15

Hiring Insights:  Hiring 2 candidates for this role

ATTENTION JOB SEEKERS • The job description presented in this posting is solely that of the employer. The YMCA Employment Service is not responsible for the accuracy, reliability or currency of this information and does not accept any liability for the conduct and/or practices of employer.

To apply for this job please visit ca.indeed.com.

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