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Guest Service Agent

  • Port Severn
  • Closing date: Feb 19, 2022

Website Rawley Resort, Spa & Marina

At Rawley Resort, Spa & Marina, you will find a secret escape that welcomes you, revives you, lifts your spirits and soothes your soul. No lineups, no stress, no worries - just intimacy, serenity and relaxation. Whether it’s a romantic getaway, a weekend of pampering or a restorative retreat – your experience will deliver the exclusivity and luxury that is Rawley.

RAWLEY RESORT POSITION DESCRIPTION

Title: Guest Service Agent

Department: Reservations

Primary Function: Welcome and acknowledge guests according to company standards

Reports To: Front Office Manager

Major Responsibilities:

1. Provide an exceptional level of service to our guests. Anticipate and address guests’ service needs, supplying guests with information as required by phone, email or in-person.

2. Speak using clear and professional language, answer phones using appropriate etiquette. Being able to answer and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.

3. Check in and Check out guests and take reservations. Process and verify all guest and secure payment. Maintain confidentiality of proprietary information.

4. Preparing Registration Cards for the following day Check Ins. Coordinate with Housekeeping to track room status and guest concerns.

5. Posting guest charges, operating of credit card machine, float is counted and balanced daily and complete familiarization of computer system.

6. Maintaining the Front Desk & Front lobby area, keeping the office clean and tidy.

7. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

8. Positive attitude and willingness to learn in a team environment. Problem solver and detail oriented

9. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.

10. Must be able to work a flexible schedule including weekends, holidays and overnight

11. Perform other reasonable job duties as requested by management.

To apply for this job email your details to careers@rawleyresort.com

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