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Guest Service Representative

Parry Sound Comfort Inn

Guest Service Representative  –  Parry Sound Comfort Inn

Description:

Answer incoming calls and book reservations in a professional and timely manner, following established booking procedures.  Display exceptional customer service skills to effectively sell services, packages, explain Gift Certificate purchase procedures, and current promotions.

Responsibilities:

  • maintains company standards and achieves the highest level of guest satisfaction
  • ensures maximum Rev PAR daily
  • ensures application of credit policies, controls and handling of financial transactions
  • multi-task and works within tight deadlines
  • maintain high professional standards of service, appearance and behavior
  • be a team player
  • be able to work various shifts as well as on-call shifts
  • other front office duties as scheduled
  • ensure 100% guest satisfaction
  • ensuring all guest complaints are dealt with in a professional and timely manner
  • work with staff to ensure that employees are fully knowledgeable on all hotel facilities, daily functions, current hotel promotions, as well as local activities within the city

Job Requirements:

  • ability to deal with all levels of management & staff in a professional manner
  • excellent communication, interpersonal and administration skills
  • proficient/familiarity with computerized systems would be an asset
  • ability to work within deadlines
  • proven ability to manage multi-tasked assignments
  • excellent knowledge of software systems used

Benefits Available

Interested Applicants, please respond by:

Please forward you resume in confidence to Cindy Milette, General Manager –  cindymilette@innvesthotels.com

ATTENTION JOB SEEKERS • The job description presented in this posting is solely that of the employer. The YMCA Employment Service is not responsible for the accuracy, reliability or currency of this information and does not accept any liability for the conduct and/or practices of employer.

 

To apply for this job email your details to cindymilette@innvesthotels.com

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