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Guest Services Agent

Website Deerhurst Resort

Position Summary
The Guest Services Agents primary function is to ensure the courteous check in and check out of
Resort guests in an energetic, outgoing, and welcoming manner. He or she will ensure payments are
received while assisting our guests with any inquires or questions they may have. His or her focus
is to provide exceptional service to resort guests.

Duties & Responsibilities
– Recognizes and greets all guests and team members first
– Ensures complete & accurate check in and check out of all guests, using the OPERA
computer system, making room moves when necessary
– Attends to any guest complaint to ensure the guest need is met, dialogue with guest is
tracked, follows-up with leader
– Confirms at check in, that full payment has been / is received for guest’s stay, utilizing credit
card and debit machines, as well as acceptance of cash
– Performs switchboard duties, including use of multi-line phone system, walkie-talkies, and
air-traffic radio
– Completes and uses Resort Suite computer system for booking activities, such as sports, spa,
and Show reservations
– Answers all guest inquiries/questions and directing them to local attractions, activities, etc.
– Promotes Deerhurst Resort outlets to increase resort revenues
– Completes daily paperwork and balancing cash at the end of each shift
– Completes all other duties as assigned

Qualifications
– Guest oriented with a sincere, helpful, caring and friendly personality
– Able to work well with others
– Able to take initiative within given guidelines
– Pays precise attention to detail, order and cleanliness
– Has exceptional energy, flexibility and professionalism
– Has effective communication skills (verbal, listening, writing)
– Able to handle cash with accuracy
– Has exceptional phone manner
– Able to maintain composure and objectivity while dealing
– Able to handle problems in the workplace, including anticipating, preventing, identifying
and solving problems as necessary
– Able to evaluate and select among alternative courses of action quickly and accurately
– Is flexible with their schedule, able to work long hours, shift work, evenings, weekends and
holidays as business levels require
– Previous guest service experience in a hospitality setting preferred
– High school diploma an asset
– Experience handling cash an asset
– Has intermediate level of competency in all Microsoft office components
– Valid Ontario “G” class license with a clean driving record preferred

Visa Requirements: Must be eligible to work in Canada.

Benefits and Employee Perks are available

To apply for this job please visit deerhurstresort.com.

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