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Housekeeping Supervisor

JW Marriott The Rosseau Muskoka

Housekeeping Supervisor
Role Summary
Reporting to the Director of Rooms Operations, the Housekeeping Supervisor is responsible for
inspecting rooms, scheduling and training new associates, and responding to guest issues or complaints.
 Scheduling of associates based on occupancy levels and administer payroll for the department
 Provide coaching and guidance for associates based on service standards
 Breaking open the house and making associate assignments based on occupancy levels
 Ordering and inventory of supplies
 Coordinate the cleaning of all areas of the resort
 Attend meetings as required
 Conduct room inspections, ensuring all standards are being adhered to and follow up with
associates on specific areas of improvement
 Collaborate with director of rooms operations to develop and carry-out ideas and procedures to
continuously improve department performance and GSS scores
 Provide training, coaching and guidance for associates based on service standards
 Liaise with Reception team, ensuring room assignments are being handled on a priority basis
 Respond promptly to requests from guests and other departments
 Respond to guest complaints as needed
 Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working
environment with active participation in the health and safety program
 Adhere to all environmental policies and programs as required
 Work with Director of Rooms Operations and other supervisors to ensure that associates clearly
understand their job roles, responsibilities and performance expectations
 Ensure that associates are trained on technical and service aspects of the job
 Address guest concerns, requests, or issues either individually or by enlisting the help of others
 Counsel associates on work related concerns and issues to ensure satisfaction and productivity
and assist in preparing and presenting performance documentation
 Issue and distribute uniforms and ensure associates are following grooming standards
 Other duties as assigned
 2-4 years Housekeeping experience, resort experience preferred
 Minimum 1 year experience in a Supervisory or leadership role
 Superior attention to detail
 proven ability to multi-task and work in high stress situations, maintaining professionalism
 Strong oral and written communication skills
 Proven leadership abilities
 ability to provide a motivating work environment for associates
Niagara Resorts (Muskoka) Inc. Confidential and Proprietary Information
 strong computer skills in Microsoft Office applications
Working Conditions
 Must be able to work flexible hours including nights, evenings, weekends and holidays
 Stand, sit, walk, crouch, bend for an extended period of time or for an entire shift
 Move, lift, carry, push, pull, and place objects weighing less than or equal to 40 pounds without
JW Marriott The Rosseau Muskoka is an equal opportunity employer. We are committed to inclusive,
barrier-free recruitment and selection processes and work environment in accordance with the
Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources department will work
with applicants requesting accommodations at any stage of the hiring process.
JW Marriott The Rosseau Muskoka is committed to building a more diverse workplace and encourages all
qualified applicants to apply.


Extended health benefits

Unlimited prescription coverage,

Dental up to $1500 per person, Vision, Chiropractor, Massage Therapy, Physiotherapy,

Naturopath, Psychologist, etc.

Worldwide Marriott employee travel discount

Career development and training

Employee discount on Food & Beverage and Spa

$10/day travel premium if +25km away

Subsidized Staff Accommodation at $85/week

Monthly Staff Appreciation Events

Please email your resume to: and we will set up an interview!



ATTENTION JOB SEEKERS • The job description presented in this posting is solely that of the employer. The YMCA Employment Service is not responsible for the accuracy, reliability or currency of this information and does not accept any liability for the conduct and/or practices of employer.

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