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Jr. IT Support Technician

Website Muskoka Auto Parts

Description
The MAP Group consists of 10 stores across central Ontario that service the automotive, fleet, industrial, marine, power sport and snow & ice control markets with OEM and quality aftermarket parts, products and services. We are looking for an enthusiastic and reliable Jr. IT Support Technician to join our team.

Job Summary:

– Initial point of contact for support requests, documenting issues and resolving or escalating as appropriate to ensure all incidents resolved
– Assisting the IT manager with all IT duties
– Maintain accurate inventory of hardware and software
– Documenting IT processes and procedures
– Daily monitoring of various reporting to ensure all company IT assets are functioning efficiently and effectively
– Data manipulation for business processes using spreadsheets and databases
– Update internal and external website information
– Supporting and training all staff on use of company equipment and software
– Hardware and software troubleshooting and maintenance across a wide variety of equipment including servers, desktops, laptops, switches, etc.
– Software deployment, security updates and patches
– Monitor and test data backups to ensure recoverability

Required Skills:

– Diploma in IT related studies or experience in the field
– Demonstrated ability to work independently and as part of a team
– Proven ability to quickly learn and apply new technical skills and concepts in a fast-paced environment
– Excellent communication skills (written and oral) and the ability to build good rapport with employees
– Results-driven with strong analytical and problem-solving skills
– Detail-oriented and accurate.
– Comfortable with presenting information and ideas to all levels in the organization
– Willingness to learn and take on projects outside IT
– Adaptable to changing work priorities

Experience/working knowledge of some or all of the following is an asset:

SQL
Microsoft Active Directory
DNS
Email Services and Protection – SPF/DMARC/DKIM
DFS
File Sharing
Print Services
Scripting – PowerShell, Bash and/or Python
Networking Concepts
Virtualization – Hyper-V
Network and Endpoint security
Windows Server
Windows 10
MacOS
Linux
MS Office Use
Strong spreadsheet skills
Basic Website development concepts – HTML, CMS packages (WordPress etc.)

Schedule

Monday to Friday, 7:30 am to 4:00 pm
Occasional after hours may be required (monthly maintenance & updates)
Occasional nights and/or weekends may be required

Job Types: Full-time, Permanent

Salary: $16.00-$19.00 per hour
Wages determined based on experience

Benefits:

Dental care
Disability insurance
Extended health care
Life insurance
On-site parking

To apply for this job email your details to cnelson@muskokaauto.com

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