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Manager, Language Accessibility

  • Anywhere
  • Closing date: Jun 22, 2021

The Workplace Safety and Insurance Board (WSIB)

The Workplace Safety and Insurance Board (WSIB) helps people overcome workplace injuries and
illnesses and helps business owners make their workplaces safe and healthy. Our people are at the heart
of what we do. Bring your enthusiasm and expertise to the WSIB, and we’ll help you achieve your
personal and professional goals through meaningful work, development opportunities and a culture of
compassion, integrity and teamwork.

We are the WSIB. And we’re here to help.

WSIB offices remain closed due to COVID-19. Our priority is the health and wellness of employees and
the people of Ontario. As such, this position may involve working from home for all or poart of the
duration of this position.

NOTE: This is a Bilingual (French Speaking) position.
Salary Grade: N08 From: $90,780.94

Job Summary:
Assist the Director, Accessibility Office to ensure administration and compliance with the Workplace
Safety and Insurance Act, French Language Services Act, Accessibility for Ontarians with Disabilities Act
(AODA), Integrated Accessibility Standards Regulations (IASR).Web Content Accessibility Guidelines
Lead and manage the effective planning and delivery of high quality language accessibility services for
the WSIB, encompassing the corporate French language program and multilingual services. Monitor and
evaluate the effectiveness of the Board’s language accessibility programs to ensure the WSIB’s legislated
obligations are being fulfilled. Conduct research to develop and implement a multilingual service
strategy to serve vulnerable injured persons. Provide technical advice, legislative subject matter
expertise, and direction to internal and external stakeholders such as (Senior leadership vendors, service
providers and team members.) Monitor, evaluate and evolve work processes, individual and operational
performance and identify opportunities for improvement, based on data analysis and evidence. Lead the
development and implementation of restructuring, re-engineering of workflows, methods and
processes. Develop and maintain a high level of communication linkages and relationships both
internally with business partners, all levels of leadership, and externally with vendors and clients.
Maintain and improve the intake portal of all Language Accessibility services requests. Maintain, update,
and enhance WSIBs’ translation technology and data ensuring efficiency, cost-effectiveness, risk
assessment and mitigation, and innovation.

Major Responsibilities:
Proactively manage the effective planning, control and delivery of the corporate Language Accessibility
program which includes annual planning of projects and priorities, identifying resource requirements,
allocating work, recruiting, establishing performance objectives, conducting performance reviews,
performance management and providing technical expertise and guidance and feedback to staff.
 Providing technical expertise and direction to staff when required, by Identifying and addressing
blockers, inefficiencies and other issues to achieve effective service delivery.
 Participating as a member of the Branch’s management team in the development of branch
goals and objectives in support of divisional and corporate goals and objectives.
 Service level management to ensure section consistently meets or exceeds enterprise service
levels and targets
The program also includes monitoring the provision of quality bilingual services through designated
bilingual positions at WSIB; the provision of French translations for all aspects of WSIB business; auditing
the provision of French language services for quality control to ensure the WSIB meets its legal
obligations in the Workplace Safety and Insurance Act, the French Language Services Act and the
Accessibility for Ontarians with Disabilities Act
 Conduct quality reviews on completed work
 Monitor continuous improvement of the programs and processes
 Collect, investigate, follow-up on and resolve FLS-related complaints, and work with the Ministry
of Francophone Affairs, the FLS Coordinator at the Ministry of Labour, and the Ombudsman’s
Office to ensure prompt resolution of any issues, complaints and service gaps
 Assess enterprise and business level risk relating to FLSA and potential impacts, mitigations and
FLSA requirements in all WSIB projects and procurements that fall within the obligations of the
 Participate as a member of the relevant Community of Practices provincially as well as related
Monitor external trends analyze and advise on emerging technologies/best practices that can help the
WSIB better provide language accessible services and/or better utilizing technology to enhance the
experience for those who require interpretation and translation support.
Work with WSIB business areas (such as Operations, Employer Services, Appeals, Human Resources,
etc.) to advise on required staffing and appropriate language skill-levels for frontline work, and
develop/recommend tools for ongoing and up-to-date professional development options for WSIB’s
French-speaking staff.
Participate in enterprise or cross-divisional projects and initiatives related to service/process
improvements and technology changes. This includes: Lead, participate and/or implement initiatives
surrounding various project streams.
 Provide subject matter expertise and advice to project or procurement group and/or senior
 Participate in Change Management, transition planning and implementation

Serve as official WSIB representative with the Ministry of the Francophone Affairs as the French
Language Services Coordinator which includes, leading the collection and administrative investigation of
FLS-related complaints and preparing responses to official public complaints received from this
government body; participate in education workshops, conferences, and attend at inter-ministerial
meetings such as the French Language Services Network.
Lead the RFP process/management of vendors providing interpretation/translation/ accessibility
services. Oversee the provision of multilingual services at the WSIB by developing an SLA/KPI-based
approach to managing the contracts of those external vendors. Ensure they adhere to their contractual
obligations through a regular occurrence of operational/quality reviews and quarterly meetings.
Develop, administer, and monitor section’s operating budget including the annual bonus payment of the
additional language premium and payment to identified bilingual employees, authorize expenditures
within approved budget and report on variances from approved plan as required.
Represent the Director Accessibility Office internally and externally as assigned.
Perform other related duties and responsibilities as assigned or required

 University Degree or an acceptable combination of education and experience

 Minimum Level
o 5 years management experience with a focus on language services and or accessibility
o Experience in providing recommendations to clients and following-up on those
o Experience in providing recommendations to senior management and following-up on
those recommendations
o Knowledge and understanding of FLSA ,AODA , IASR and related legislation
o Knowledge and understanding of risk management principles
o Advanced oral and written communication skills
 Preferred Level
o 5-7 years working directly in the delivery of a language services program that includes
accessibility in a, provincial or municipal government department, agency, board, or
o Experience in interpreting provincial legislation
o Advanced knowledge and understanding of FLSA, AODA , IASR and related legislation
o Knowledge and understanding of risk management principles
o Knowledge and understanding of issues management and/or communications principles
o Experience delivering training to audiences
o Experience in providing customer service or recommendations to difficult clients or
o complaints, appeals, and/or investigations
o Experience with managing projects.
As a precondition of employment, the WSIB will require a prospective candidate to undergo a criminal
records name check prior to or at any time following hire.

To apply for this position, please submit your application by the closing date noted above (Tuesday,
June 22).
We appreciate the interest of all candidates. Due to the volumes of applications we receive, we are only
able to contact candidates that are selected to move forward in the recruitment process. The WSIB is an
equal opportunity employer.
The WSIB is an equal opportunity employer and provides accommodation for job applicants in
accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you
are an individual with a disability and you need accommodation in order to apply for this position,
please contact If you are invited to participate in the assessment
process, please provide your accommodation needs at that time. Please be advised that you may be
required to provide medical documentation to the WSIB’s Corporate Health Department so that
appropriate accommodation can be provided to you throughout the recruitment process.
Employees of the WSIB have important ethical responsibilities, including the obligation to place the
public interest above personal interests. Job applicants are therefore required to disclose any
circumstance that could result in a real, potential or perceived conflict of interest. These may include:
political activity, directorship or other outside employment and certain personal relationships (e.g. with
existing WSIB employees, clients and/or stakeholders). Please contact TAC if you have any questions
about conflict of interest obligations and/ or how to make a disclosure.

Privacy Statement
Personal information will be collected from your resume, application, cover letter and references under
the authority of the Workplace Safety and Insurance Act, 1997 and will be used by the Talent Acquisition
Centre and WSIB hiring parties to assess/validate your qualifications and/or determine if you meet the
requirements of vacant positions and/or gather information relevant for recruitment purposes. If you
have questions or concerns regarding the collection and use of your personal information, contact the
WSIB Privacy Office, 200 Front Street West, Toronto, ON, M5V 3J1 or 416-344-5323 or 1-800-387-0750
extension 5323. Be advised that information related to application status will not be provided.

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