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Reservations Sales Specialist

Website Deerhurst Resort

Full time – Seasonal Position – 40 hours
Wage: $15.00 per hour

The Reservations Specialist is responsible for providing Resort information, quoting rates
and booking reservations to maximize occupancy, revenues, and increase guest
satisfaction. This is a “behind the scenes” position; contact with guests is via telephone and
internet.

We are looking for someone who:
– Likes talking to people (on the phone and via email) and genuinely enjoys helping
others
– Loves the challenge of achieving goals
– Enjoys discovering or learning something new
– Thrives in a fast-paced environment and embraces change
– Wants to be a part of a professional work environment
Duties & responsibilities
– Ensures proper verbiage is used when answering the phones and emails
– Effectively answer all calls, faxes and emails in a timely fashion
– Describes and sells accommodation, facilities and activities, up-selling where
possible
– Organizes rate, package and activity information for quick reference to sell to guests
– Respond quickly to guest requests or complaints in a friendly manner and
appropriate action is taken. Follows up to ensure guest satisfaction
– Must be up to date on all specials, packages and resort activities
– Quote rates and enters detailed and accurate room and activity reservations into
resort systems
– Process credit cards in accordance with deposit/cancellation policies
– Reviews on-line reservations
– Contacts guests in regards to theme weekend bookings and details
– Handles faxed in reservations from guests, travel agencies and volume booking
companies
– Communicate with other departments, i.e. holiday dining updates, concert updates
– Process gift certificates and accommodation gift letters, ordered both via the phone
and on-line
– Enter Owner and Timeshare reservations and tracks Owner room usage
– Send Timeshare confirmation letters
– Processes RCI and II Timeshare exchange requests
– Enter Group rooming lists and assist with Group Booking set up, where required
– Provide alternatives or options when necessary

Qualifications
– Excellent communication skills through phone and email
– Exceptional organizational skills
– Must be detail oriented and able to handle several tasks at one time
– Excellent Computer Skills
– Previous Reservations experience is an asset but is not required
– Intermediate level of competency in all Microsoft office components preferred
– Experience in a hotel or a related field preferred
– High school diploma an asset

Visa Requirements: Must be eligible to work in Canada.

Benefits and Employee Perks are available

To apply for this job please visit deerhurstresort.com.

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