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Spa Reception

JW Marriott The Rosseau Muskoka

Spa Reception
Role Summary
Reporting to the Spa Director, Spa Receptionists are responsible for providing exceptional customer service to all
guests. Spa Receptionists will greet, check in/check out and confirm scheduled services for guests and are
expected to be knowledgeable about all spa treatments and services.
 Welcome and acknowledge each and every guest with a smile, eye contact and a friendly verbal greeting
using the guest name when possible
 Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has
been met to guests’ satisfaction
 Schedule services for individuals and large groups using spa/salon reservation system
 Update the reservation/cancellations list throughout the day, inform providers of last minute changes and
resolve scheduling issues as needed
 Cash guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change
 Assist associates with expediting payments
 Process guest check-ins by confirming reservations and assigning therapist
 Process check-outs including resolving any late and disputed charges
 Address guest concerns, requests, or issues either individually or by enlisting the help of others
 Speak with guests using clear and professional language and answer telephones using appropriate etiquette
 Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment
with active participation in the health and safety program
 Adhere to all environmental policies and programs as required
 Other duties as assigned
 Strong local area knowledge considered an asset
 A passion for working with guests of all ages
 Ability to communicate effectively with guests and associates
 Polite and courteous telephone manner
 Previous salon/spa or reception experience as asset
 Proven fluency in MS Office tools (Word, Excel, and Outlook), and proficiency in computer keyboarding skills
 Ability to stand for long periods of time
 Ability to work a variety of shifts, including days, evenings, weekends and holidays
Working Conditions
 Must be able to work flexible hours including evenings, weekends and holidays
Niagara Resorts (Muskoka) Inc. Confidential and Proprietary Information
 Required to move, lift, carry, pull and place objects weighing less than or equal to 10 pounds without
 Stand, sit or walk for an extended period of time or for an entire shift
JW Marriott The Rosseau Muskoka is an equal opportunity employer. We are committed to inclusive, barrier-free
recruitment and selection processes and work environment in accordance with the Accessibility for Ontarians
with Disabilities Act (AODA). The Human Resources department will work with applicants requesting
accommodations at any stage of the hiring process.
JW Marriott The Rosseau Muskoka is committed to building a more diverse workplace and encourages all
qualified applicants to apply.


Extended health benefits

Unlimited prescription coverage,

Dental up to $1500 per person, Vision, Chiropractor, Massage Therapy, Physiotherapy,

Naturopath, Psychologist, etc.

Worldwide Marriott employee travel discount

Career development and training

Employee discount on Food & Beverage and Spa

$10/day travel premium if +25km away

Subsidized Staff Accommodation at $85/week

Monthly Staff Appreciation Events

Please email your resume to: and we will set up an interview!



ATTENTION JOB SEEKERS • The job description presented in this posting is solely that of the employer. The YMCA Employment Service is not responsible for the accuracy, reliability or currency of this information and does not accept any liability for the conduct and/or practices of employer.

To apply for this job email your details to

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