Food and Beverage Assistant (Host & Runner)

POSITION PURPOSE

FBA’s are responsible for consistently offer professional, friendly and engaging service to provide memorable dining experiences, exceeding our guests’ expectations. FBA’s assist our servers/bartenders in a variety of roles like runner, busser and host and help oversee the food and beverage service within our restaurant (Veranda and Rosseau Grill), Lounge, take-out and event functions.

ESSENTIAL FUNCTIONS

Runner:

Ensure that the dining room area is properly set, cleared, cleaned and re-set throughout the entire shift.
Assist guest with booking restaurant reservations (through walk in, phone or email)
Deliver food orders from the kitchen to guests’ tables rapidly and accurately.
Act as the contact point between Front of the House and Back of the House teams
Ensure food is served in accordance with safety standards
Thoroughly understanding each menu and being able to demonstrate with confidence and accuracy to guests, including answering questions on ingredients and dietary restrictions.
Assist servers with table setting, refilling water, bussing etc.
Complete opening, closing and side duties throughout your shift.
Complete daily, weekly, bi-weekly and monthly cleaning assignments
Other duties assigned by your manager or supervisor.

Host:

Ensure that the dining room area is properly set, cleared, cleaned and re-set throughout the entire shift.
Assist guest with booking restaurant reservations (through walk in, phone or email)
Provide a great first impression when guests arrive, and a lasting impression as they depart.
As guest enter check them in through our Open Table reservation system, escort them to their table, present them with menu’s and inform them of any daily specials.
Anticipate guest transition and the timing of table turns.
Assist servers with table setting, refilling water, bussing etc..
Monitor the restaurant’s cell phone and email for upcoming reservations and questions.
Complete opening, closing and side duties throughout your shift.
Complete daily, weekly, bi-weekly and monthly cleaning assignments
Other duties assigned by your manager or supervisor.

Take-Out

Receive all take out order through email, phone or walk in’s
Prepare, pack and liase with the kitchen for a prompt pick-up.
Work with a server to enter orders in our point-of-sale system and process payment
Event/Banquet Responsibilities:

Ensures that the guests’ needs are met through efficient execution of all event orders
Responsible for setting up event rooms and ceremony spaces for our clients function according to the details provided.
Be familiar with the menu, beverage and plating for the assigned function
Serve, clear and re-set tables in a timely manner while efficiently using proper service etiquette.
Communicating efficiently and professionally and with the Food and Beverage production team about orders, allergies, and guest requests
Ensure guest satisfaction and report any problems or concerns to Manager on Duty and/or Chef.
Complete opening, closing and side duties throughout your shift.
Other duties assigned by your manager or supervisor.

Core Competencies:

Demonstrate a complete understanding of the resorts policies, procedures and service standards.
Ensure effective working relationships and clear communication with all colleagues and leaders
Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
Strong time management skills, with a prompt and organized approach to your work
Excellent guest service skills and the ability to exceed guest expectations
Ability to work efficiently in a fast-paced environment while under pressure
Strong work ethic, with a willingness to take initiative
Honesty, integrity, and a self-motivated attitude
Adhere to grooming and appearance standards consistently
Work effectively with guests and colleagues from different viewpoints, cultures and countries.
Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedure

HEALTH & SAFETY

Work in compliance with the Occupational Health & Safety and its regulations by:

Performing workplace inspections
Conducting information sessions (safety talks, staff meetings, etc.)
Conducting incident investigations
Conducting employee training
Correcting substandard acts or conditions
Commending employee and supervisor health and safety performance
Performing employee safety observations.
Reviews Health and Safety Trends
Responds to health and safety committee or worker representative recommendations
Established a program to regularly communicate health and safety information
Integrates health and safety into all aspects of the organization
Records health and safety program reviews and changes
Regularly encourages off-the-job health and safety activities for all workers

EDUCATION/EXPERIENCE

Must possession of a Smart Serve certificate. Knowledge of the POS operating system “Silverware” would be an advantage.

LANGUAGE SKILLS

It is imperative for our FBA’s to have an excellent command of the English language, both written and verbal.

WORK ENVIRONMENTS

Working with the food and beverage department can be hectic and fast paced, applicants must be able to work under pressure while having a positive attitude. FBA’S must be able to work flexible hours including days, evenings, weekends and holiday. Windermere House has both outdoor and indoor restaurants/ event spaces and each shift may vary.

PHYSICAL DEMANDS

Required to move, lift, carry, pull and place objects weighing less than or equal to 30 pounds without assistance
Stand, sit or walk for an extended period of time or for an entire shift
Move up and down stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting and pulling
Move over sloping, uneven or slippery surfaces

This job description is not exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time. This list is only a guideline; an associate in this position may be required to perform other duties.