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Frequently Asked Questions

Here is a list of questions commonly asked by our parents. To learn more, please download our parent handbook found here.

At the YMCA our standard hours of operation are 7:00 am to 6:00 pm.  There are some exceptions so be sure to check the hours of the program you have chosen.

Please ensure all of your child’s belongings are clearly labeled with their name. You will need to supply:


  • Complete change of clothing
  • Seasonal outdoor clothing
  • Lightweight and breathable blanket for rest time
  • Diapers and wipes
  • Bottles/sippy cups
  • Formula or expressed milk if your child has not transitioned to homogenized milk.


  • Complete change of clothing
  • Seasonal outdoor clothing
  • Blanket for rest time

If your child shows symptoms of ill health, such as fever, vomiting or diarrhea, your child will not be admitted to care.  In the case of discharge from eyes or ears and rashes deemed suspicious by staff, a physician’s note may be required stating the nature of the illness.  If your child develops symptoms of ill health while in our care, we will contact you to make arrangements to have your child picked up. In order for children to attend care they must be well enough to go outside and participate in all aspects of the program.  Exclusion periods vary per illness; the YMCA follows the local Health Unit’s recommendations for length of exclusion.

Fees for licensed YMCA Child Care Programs can vary depending on the age of your children, the program you select and the centre you plan to attend.

The Children’s Services Division of the County of Simcoe, the District of Muskoka and the District of Parry Sound provides child care subsidies to eligible families. The YMCA has secured purchase of service agreements allowing children to attend YMCA Child Care programs with the aid of subsidies. In order to apply for the subsidies, parents/guardians must be working, attending school or fulfilling a participation agreement with Ontario Works.

To Apply for Child Care Fee Assistance, Please Contact:
County of Simcoe: 705-722-3132
District of Parry Sound: 705-746-7777
District of Muskoka: 705-645-2412

At the YMCA, we base our costs on the number of children enrolled in our programs. As such, we cannot offer refunds if your child misses days due to an illness, vacation, or other absence.

At the YMCA, our focus is on helping children develop five core values: Respect, Responsibility, Inclusiveness, Caring, , and Honesty.

We integrate these values into our Centres’ everyday actions and activities. By doing this, our aim is to provide your children with opportunities to discover themselves, develop social and recreational skills, and strengthen their self-esteem. By teaching increased responsibility, our school age curriculum helps children put their values into action to become strong leaders and strong citizens. At the same time, our program encourages children to demonstrate caring and support for others, regardless of their background or life experiences.

YMCA staff must adhere to a number of policies and practices including the YMCA Program Statement as well as Ministry, Fire and Health regulations.  Annual review of these policies and procedures ensure our staff are knowledgeable and prepared to handle situations.  All of our staff have Criminal Record Checks with Vulnerable Sector Screening and hold current certification in Standard First Aid and Infant/Child CPR.    The College of Early Childhood Educators is the professional self regulatory body for Early Childhood Educators in Ontario.  The College mandate is to protect the public interest of early childhood education.  YMCA staff with an Early Childhood Education Diploma must hold a current, clear membership with the College.

In order to staff appropriately we must know the exact days your child will be attending.  Full time participants are given priority.  Should there be an insufficient number of full time participants then part time care will be offered to fill the available spaces.  The minimum commitment of part time families is 1 day per week.  Part time families will be offered the first right of refusal should another participant wishes to full the available full time space.

We strive to minimize the risk of exposure to peanuts and treenuts to the children in our care. We neither use nuts in our meal preparation or allow children to bring snacks containing nuts into our centres.

We strive to minimize the risk of exposure to known allergens to the children in our care. We can work within the menu and nutritional guidelines to come to an alternative meal plan.

If the program is operating at capacity the child care request form will be added to the centres’ waiting list.  There is no fee for a family to be placed on our waiting list.  Available child care spaces are to be filled by families on the waiting list according to the request dates.  Priority will be given to families wishing to register their child in a full time space, families transferring from other YMCA child care centres, YMCA staff or siblings who are already registered will have priority for the next available waiting list space.

The YMCA strives to be environmentally responsible.  You will be able to access your tax receipt electronically from our website on or before February 28th of each year for the prior year’s fees.

Strengthsquest - self assessment

• Identify your top 5 talents
• Learn the power behind your talents and how to intentionally apply them daily
• The benefits and power of a strengths based approach
• The tools to begin your StrengthsQuest journey and establish a strengths based culture

Leadership Communication

• Identify your communication style
• Gain awareness about the impact you have on others based on how you communicate
• Learn techniques and the awareness needed to be a truly great communicator

Transformational Leadership

• Defining leadership throughout the ages
• Learn to differentiate between trending concepts on leadership to those that are proven, relevant and applicable today
• Learn to identify what leadership styles have influenced you and what leadership style and the characteristics you would most like to exemplify. What form of leadership is your team or organization led by? Which style would have the most impact?

Strategic Planning

• Why is it important?
• How does one get started?
• What makes a good strategic plan? – learn the essentials

Team Effectiveness - Stages of Development

• Be provided with the tools needed to assess at what level of performance your team is working at
• Learn to kick start and transition your team to one that is highly performing

Mindfulness - Group Approach

• Strategies, techniques & its importance towards attaining a work/life balance

Strengthsquest - Motivation and Engagement

• Learn to manage your talents and those of your team as an interactive process
• You will be able to assess if you are in the right role and determine if managing people is the right fit for you? Are you developing or damaging your teams?

Managing Performance

• Tried and true tools perfect for staff evaluations
• You will be able to differentiate between critical behaviour needing intervention versus behaviour that can be coached
• You will be provided with the tools on how to address staff behaviour & coach your teams


• Learn the science, physiological & psychological responses that impact decision making and personal interaction
• You will be able to look at the work environment through a different lens noting its impact on potential employee performance and learning the means to intervene and influence for better results

Emotional Intelligence and Leadership Resiliency

• Provides additional insights on how you are perceived and how that awareness can lead to greater impact as a leader

Change Management

• Examines the impact change has throughout an organization and provides you with the tools and understanding of how to navigate through change with the least collateral & cultural damage

Conflict Resolution

• Learn the tools needed to be able to find the common ground needed to move beyond an impasse

The Art of Persuasion

• Realize the weight of your words and actions and how to put that knowledge to the best use
• Where do you fit within the political milieu?

Strengthsquest - followership and leadership

• Move beyond what your individual talents contribute to a team and start to learn to intentionally aim & maximize the talents of others
• With this understanding you will be able to address and provide what your team members need from you as their leader

Principled-Centre Leadership

• You will learn to appreciate and consider the weight of responsibility that comes as you evolve as a leader
• You will examine ethical dilemmas and the means to address them, as well as the consequences those decisions may have

Philanthropic Leadership

• Learn a strategic approach to philanthropic visioning for your organization. As the funding landscape changes so too must our approach to philanthropy
• You will examine your readiness to adapt to these changes and how to instill a framework and culture of philanthropy that can be sustained for the long term

Board Governance

• Learn the importance of Governance and the essential role it plays as part of any organization
• Learn to assess at what stage of Governance your board operates at and how to move their level of engagement should your organization be ready for the shift
• You will be given the tools to fully understand & implement best practices of governance into your organization

Collaboration and Strategic Partnerships

• You will be provided with the tools in order to assess the readiness of your organization and your board to collaborate or partner with another organization
• We will discuss and examine what governing practices need to be in place in order for collaboration to not only occur but also succeed

Unconscious Bias

• Everyone is biased. With that understanding and acceptance you will learn how to make decisions that acknowledges the role bias can often play within that process
• You will discuss best practices and be provided with the tools needed to implement them

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