Front Desk Clerk

Job Description

The Jolly Roger is looking for a professional front desk clerk to oversee the receptionist and secretarial duties at the main entrance desk. In this role, you will preform a range of duties including answering phone calls, greeting guests, and checking guests into and out of the hotel. As the “face” of our company, your central goal is to provide our clients with outstanding customer service. The successful candidate/s will be presentable and friendly, with outstanding people skills. You should have a talent for multi-tasking, with excellent communication and organizational skills.

Hours of work

Afternoons and weekends until start of summer hours. Full Time

Tasks

• Greet guests with a welcoming smile, and provide excellent customer service
• Ensure the front desk is neat and presentable
• Taking, cancelling, and changing room reservation requests
• Maintaining an inventory of reservations, vacancies, and room assignments
• Answer guest questions and phone calls
• Redirect phone calls to the appropriate department and take down messages
• Maintain records and files
• Check guests in and out of the hotel
• Create memorable experiences for guests

Skills and Qualifications

• Superb written and verbal communication skills
• Excellent organizational and multi-tasking abilities
• Strong knowledge of MS Office programs
• Time management skills
• Always able to put on a friendly smile
• Ability to creatively solve problems

No previous front desk experience is required. Employer is willing to train. Please send your resume to info@jollyrogerparrysound.com

ATTENTION JOB SEEKERS • The job description presented in this posting is solely that of the employer. The YMCA Employment Service is not responsible for the accuracy, reliability or currency of this information and does not accept any liability for the conduct and/or practices of employer.